Shopping Conditions

Returns and Cancellations

If for any reason, you are unhappy with your order when you receive it, simply contact us with 7 days and tell us why the purchase is being returned. So if you are not completely satisfied, simply return your purchase to us for a replacement or refund.

Returns and Cancellations are simple – please phone (07) 3374 1648 or email us within 7 days and we will provide you with a return order reference number and instructions on how to proceed. All returned items must be returned in the original packaging, unused, and containing all original product accessories. Proof of purchase must also be included. You will be responsible for any shipping and delivery charges for returned good.

Damaged or missing items should be brought to our attention within 24 hours of receiving them. Please phone (07) 33741648 or email us and we will gladly replace the item (subject to availability) without any additional charges, or provide you with a full refund.

Cancellation of orders can be done any time up to the point where it has been dispatched. If your order has been dispatched, it is no longer in the possession of Brookfield Produce and cancellation is not possible. Simply contact us by phone or email, quote your order / details to establish if your order is within time for cancellation (ie prior to dispatching). There is a cancellation fee $5.00, as we are charged by the bank for your transaction when you purchase with credit card then also charged again when we credit the money back to you.

Delivery Times

We endeavour to dispatch orders on the same day that payment is confirmed. Delivery times depend on the destination of package. Australia Post have the following guide:

Delivery within Brisbane area; 1- 3 business days (within Brisbane Metro area).

Between cities and large towns, in same state, please allow 1 - 3 working days.

Between other capital cities and other interstate locations; allow 3 – 7 working days.

If delivery is going to exceed these estimates, we will contact you.